Privacy Policy

1. Who we are

Drita Collective Pty Ltd (ABN 83 703 609 063) is an Australian company providing professional business and consulting services from Melbourne VIC. This policy applies to our website at https://dritacollective.online and to all personal information we collect in the course of our business.

2. The kinds of information we collect

Depending on how you engage with us, we may collect and hold:

• Your name, job title and business name;
• Your email address and preferred contact details;
• Information about your business needs provided in enquiries or quote requests;
• Records of correspondence and service delivery;
• Billing and payment information necessary to provide our services.

3. How we collect personal information

We generally collect personal information directly from you, for example when you complete a form on our website, send us an email, request a quote, or engage our services. We may also collect limited technical information such as browser type and pages visited when you use our website.

4. Why we collect and use it

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and providing quotes;
• Delivering our business and consulting services;
• Managing our client relationships, accounts and records;
• Meeting our legal, tax and regulatory obligations;
• Improving our website and services.

We will not use or disclose your personal information for purposes unrelated to these functions unless we are permitted or required to do so by law, or you have consented.

5. Disclosure of personal information

We do not sell your personal information. We may disclose it to trusted service providers who assist us with functions such as hosting, email, accounting or professional advisers, and to government bodies where required by law. Where we engage third-party providers, we take reasonable steps to ensure they handle personal information in accordance with the APPs.

6. Overseas disclosure

Some of our service providers or their infrastructure may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the APPs.

7. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes access controls, secure storage practices and limiting personal information to those who need it for legitimate purposes. When information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are required to retain it by law.

8. Access and correction

You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. In some circumstances, we may decline a request where permitted under the Privacy Act; if so, we will provide our reasons and information about how to complain.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry. However, we generally need your name and contact details to provide quotes or deliver services.

10. Cookies and website analytics

Our website may use cookies and similar technologies to support site functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some parts of the website may not function correctly as a result.

11. Direct marketing

We may use your contact details to send you information about our services where you would reasonably expect this or you have consented. You may opt out of direct marketing at any time by replying to our messages or emailing us, and we will act on your request promptly.

12. Complaints and contact

If you have a question or concern about how we handle your personal information, or you believe we may have breached the APPs or the Privacy Act, please contact us in the first instance:

Privacy Officer, Drita Collective Pty Ltd
Email: ceo@dritacollective.online

We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page, and material changes will be reflected in the policy text. This policy was last updated in 2025.